FAQ von My Fair Network


What's the difference between PSD and a traditional rental program?

The traditional vendors have so much overhead that they have to charge high prices to cover those expenses. That leads to outrageous invoices for their customers and lengthy service contracts. That is no way to treat a customer. Patriot Supply Direct was created to specifically solve the headaches and high-prices of traditional uniform and facility supply rental programs. PSD has converted the traditional and outdated rental business model into a monthly subscription-box program to restock your supply inventory with items that are equal in quality or better than you would get from a traditional vendor.

Who will refill my dispensers and change out my mats?

Your staff. One of the misconceptions that traditional vendors sell you on is how badly you need their drivers to change out your products, like soap bag refills and dirty mats. The truth is, your staff is already dealing with and replacing these items many times each week, way before that driver comes back the next week. If you run a restaurant, and toilet paper dispenser runs out, do you just rope off that stall and call it out of service? No, one of your staff members runs to the supply closet and takes care of it. When you need to wash your floors at night, do you mop over the rental floor mats? No, you roll them up and move them yourself. More often than not, when that delivery driver comes to check your dispensers, they are already filled, because your staff has been making sure they are all week. Why keep paying the driver a premium for a service that your staff is already performing?

What's the difference between PSD and other online supply stores?

What makes PSD so unique in this space is that we have combined the best aspects of a traditional rental program with the deep discounts and flexibility of an online supply source. However, online supply stores can be a huge headache. You still must track and manage the inventory of items at your business on your own, and continuously re-reorder products when you can remember to. So most likely, you order huge amounts of supplies to try and prevent running out on short-notice, tying up more money than is necessary. With PSD, we build your program once, and then supplies automatically show up at your door each month to replenish your inventory for another month. If you run out of something early, we rush-ship a replacement, and then increase the quantity for the months moving forward. So much easier.

Am I renting these products or do I own them?

You own them. All of our products are recyclable. In order to save you as much money as possible, we only ship products one direction. “Renting” an item is what the traditional vendors want you to do, our so they can keep charging you for the same item. After you have rented uniforms for 5 years, you could’ve bought all those uniforms 5 times over. But if you cancel the program after renting for 5 years, guess what? They take all their products back. That is crazy. So we buy our products in bulk, and removed as much of the overhead as we could, and passed those savings along to you. So now you own the product, and it is cheaper. Amazing, right?

I already have a contract in place with a vendor. Can I order from PSD?

We can work with customers in any situation. Just give us a call today to speak to one of our industry experts learn more.

Products and Service

So I get new items every time? Is that bad for the environment?

What will harm the environment is a traditional rental vendor that must build hundreds of processing facilities, install thousands of washing machines and dryers, produce oceans of wastewater, and drive enormous fleets of trucks all day to pickup and deliver those towels to your business. Our products are all made out of cotton, plastic, or recyclable rubber. Meaning, they won’t sit in a landfill. We ship it to you once, you use it until you need a new one, and then you recycle it. Your footprint shrinks immediately.

How do I know how much product to get?

We want to tailor suit each program so that it is best-suited for your business, to maximize cost-savings. Our team of facility service experts are standing by to solve these problems for you. We estimate the amount of product you will need, and then we send you replacements for each item when it is time to replace it.

How often are items replaced?

Some items, like soap, need to be replaced as they are consumed. Items like mats can be set-up for replacement either weekly, monthly, or quarterly.

What if I run out of something before my next box comes?

If you run out of something early, we rush-ship a replacement, and then increase the quantity for the months moving forward so you don’t run out again.

Restroom Supplies: How does a restroom supply program with PSD compare to a traditional rental program?

Traditional vendors are the most expensive option you can choose to stock your restrooms. Tracking and ordering supplies by yourself is a constant hassle, so you end up buying supplies in huge quantities. We supply all your dispensers for free, send you what you need for each month, and you switch it out when it arrives.

Do I get dispensers?

Yes, PSD provides you with all dispensers and screws/brackets needed to install them.

How much are they?

Dispensers are completely free, as are mop handles and frames. If you cancel service, you either need to pay a one-time fee to purchase the dispensers, or pay to ship them back to us.

Do I have to install the dispensers myself?

Yes, but it is very easy. All it takes is a screw driver. If you want professional help, or you have a large quantity, contact us and we will arrange for a local professional to do it for you for a nominal fee.

Are PSD uniforms different in quality than rental uniforms?

PSD sources the highest-quality uniforms and customizes them to your exact requirements, including company emblem and name tags.

Am I renting these garments or do I own them?

For garments, think of it more of a direct purchase program over a rental program. We are selling you garments that are identical in quality, so they will last just as long as any other work garment. But by not putting them through the industrial wash process each week, they will last a whole lot longer, meaning you need to replace them less often.

Garments: How does a uniform program with PSD compare to a traditional rental program?

Renting garments is a huge waste of your money. Is renting a car cheaper than purchasing one? Is renting a house cheaper than owning? If no other item is cheaper to rent than to buy, how did these uniform companies convince businesses that renting uniforms somehow saves you money? You will be receiving the same garments you would normally rent, but you own them outright. If you want to spread out the cost over a number of months, give us a call and we will help set up your payment options.

How are uniforms laundered?

Employees will need to wash the garments themselves, but the dirty secret of the rental business is that they already do. If you absolutely need them professional laundered (i.e. food processing plants, haz-mat chemicals, blood-born pathogen risks, etc.) simply contact us and we will arrange this service on your behalf with a local provider for a nominal fee.

Can I order sample uniforms?

Of course! We will work with you to make sure your uniform order is exactly the way you want it. Contact us to get started.

Linens: How does a linen program with PSD compare to a traditional rental program?

Our products are identical to those you would rent, except ours are brand new every time.

Are the linen items really "disposable"?

Yes, all of our linens are disposable. We buy our linens in such large quantities that it is actually cheaper to buy a single towel or apron from us than it is to rent one from a traditional vendor, and much better for the environment.

How much product do I need?

Contact one of our experts to start building your program. We just need to know how much you go through in a typical day/week, and we can set your quantities to suit your business perfectly. Stop sitting a disgusting bag of used bar towels in the back of your restaurant!

Floor Mats: How does a mat program with PSD compare to a traditional rental program?

You will own these mats, instead of paying a rental fee indefinitely. We send you a new mat every month or quarter depending on your foot traffic, and you recycle the old one and lay down a brand new mat in its place. Our mats are directly comprable to the various types of mats offered by traditional vendors, at a fraction of the cost.

Are your floor mats recyclable?

Yes! We have two different styles of carpeted entrance mats, both are disposable. One is a rubber-backed traditional carpet mats that are typically rented. Ours can be replaced once every month or once every quarter, depending on your preference. Our second style of mat is a thin, adhesive back mat designed to stick to floors to prevent slips, trips and falls. This mat holds up much better, due to the fact that your floor cleaning machine can be run directly over this mat and be cleaned. We recommend this style for most businesses, but we offer the traditional style more if that is your preference.

I have high foot traffic and need new mats every week. What should I do?

You have two options. The first, and most economical, is to have your staff vaccuum the mats each day to ensure they look professional. However, if your business needs clean mats every week, a regular rental program is the cheapest option. And we will set it up for you! Contact us and one of our facility service experts will help build a program for your business that includes weekly mat service from a local provider for a fee much lower than you can get for yourself.

I need a mat at my entrances, but I don't have a lot of foot traffic at all of them. Can I get mats staggered monthly and quarterly?

We will stagger the shipments of your products so that you receive a new mat when you need it. If you select quarterly replacement option, we will spread out the cost of each mat over the three month billing period, so there is not one month with a huge spike on your invoice each quarter.


Is there a minimum order?

There is no minimum order on any items, excluding dispensers and mop handles/frames (which we give you for free!).

How can I build my program?

1. The easiest way is over the phone. One of our facility service experts will walk you through the whole process, answer any questions, and build your program with you on the spot. 2. If you know what list of items you would like, you can shoot us an email with a list to customerservice@patriotsupplydirect.com. Or, feel free to scan and email us a copy of your current rental invoice, and we can build an identical program and email you back with a detailed quote. 3. You are also welcome to fill-out the "Contact Us" form and let us know your program needs.

Can I track my order?

Orders are shipped to arrive on the 1st of each month. If you need a tracking number, contact us and one will be provided.

What are your payment options?

We Proudly Accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Checks
  • Apply Pay
  • Money Order
  • PayPal

I need a corporate account set-up for my business with Net Payment terms. Do you offer that option?

Of course! We want this program to be as easy to use for you as possible. If you need to set-up a corporate account, please contact us directly.

What if I have multiple sites?

That is no problem, most of our customers do! Just give us a call and we will design a custom program for each site.


Am I charged for shipping?

We want to keep everyone’s costs as low as possible, so we charge each customer individually for their shipping cost. We work with a network of freight carriers to ensure we are constantly driving down this cost on your behalf.

How quickly are items shipped?

Processing and shipment of an order via an approved purchase account, or a credit or debit card or PayPal, allows the order to be shipped as quickly as possible. Most items are processed for shipment within a 24-hour window once an order is placed.

Do you charge a handling fee?

PSD does not charge any standard processing or handling fees.

What if the products arrive damaged?

If your shipment arrives damaged, please note the damage on the carrier’s delivery record. Also save the shipping cartons, product boxes, and remaining product, and contact us as soon as possible Damage claims must be reported to patriotsupplydirect.com within 10 days of receipt. You may either call 678-214-5630 or email customer service at customerservice@patriotsupplydirect.com. Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you.

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